Refund & Return Policy

At Sri Murugan Gold Covering, every piece of jewellery is thoroughly quality-checked before dispatch. We want you to love your purchases!

1. Replacement & Return Eligibility

In the rare event that you receive a damaged, defective, or incorrect product, you are eligible for an immediate 100% Free Replacement or Full Refund.

• Unboxing Video Requirement: A continuous, unedited unboxing video showing the sealed parcel opening and defective item is required to process damage claims.
• Reporting Timeframe: Defects or damages must be reported within 48 hours of parcel delivery via WhatsApp (+91 8300934119) or email (support@srimurugangoldcovering.in).

2. Non-Returnable Items

Due to hygiene and safety standards for body jewellery, items that have been worn, altered, or damaged post-delivery cannot be accepted for return unless a manufacturing defect was present at parcel unboxing.

3. Refund Processing

Once an approved return parcel is received and inspected at our store, refunds are processed within 3-5 business days to the original payment method or bank account provided by the customer.