Refund & Return Policy

At Brand Royalty, every product is checked before dispatch. We want you to be happy with your purchase.

1. Replacement & Return Eligibility

In the rare event that you receive a damaged, defective, or incorrect product, you are eligible for an immediate 100% Free Replacement or Full Refund.

• Unboxing Video Requirement: A continuous, unedited unboxing video showing the sealed parcel opening and defective item is required to process damage claims.
• Reporting Timeframe: Defects or damages must be reported within 48 hours of parcel delivery via WhatsApp (+91 95145 84978) or email (virfan61@gmail.com).

2. Non-Returnable Items

Helmets, cooling glasses and innerwear-style items that have been used, altered, or damaged after delivery cannot be returned unless a defect was present when the parcel was opened. Apparel with tags intact can be exchanged as per the timeframe above.

3. Refund Processing

Once an approved return parcel is received and inspected at our store, refunds are processed within 3-5 business days to the original payment method or bank account provided by the customer.